Privacy Policy

Charter Business Services Pty Ltd

Last updated: 2026

Our Commitment to Privacy

Charter Business Services Pty Ltd (Charter Business Services, we, us or our) respects your privacy and is committed to protecting the personal information you provide to us.

This Privacy Policy explains how we collect, use, store and disclose personal information when you visit our website, contact us or enquire about our business advisory, accountancy, bookkeeping and finance-related services.

We aim to handle personal information in accordance with applicable Australian privacy laws, including the Privacy Act 1988 (Cth) and the Australian Privacy Principles where applicable.

Information We Collect

Depending on your interaction with us, we may collect:

Your name, telephone number and email address.
Your business name and contact details.
Information you provide through our website contact form, emails or telephone enquiries.
Business and financial information you voluntarily provide when discussing our services.
Technical information associated with your use of our website, which may include IP addresses, browser information and website usage data.

We generally collect personal information directly from you or from a person authorised to provide it on your behalf.

How We Use Your Information

We may use your personal information to:

Respond to enquiries and communicate with you.
Assess your requirements and discuss appropriate services.
Provide business advisory, accountancy, bookkeeping and finance-related support.
Prepare proposals, documentation and service arrangements.
Manage our client relationships and business operations.
Meet applicable legal, regulatory and recordkeeping obligations.
Maintain and improve our website and services.

We will not sell your personal information to third parties.

Disclosure of Personal Information

Where reasonably necessary, we may disclose personal information to professional advisers, accountants, finance providers, technology providers and other service providers assisting us in delivering our services.

We may also disclose information where required or authorised by law, or with your consent.

Where practicable, we take reasonable steps to ensure that third parties handling personal information maintain appropriate confidentiality and security arrangements.

Storage and Security

We take reasonable steps to protect personal information against misuse, interference, loss, unauthorised access, modification and disclosure.

Information may be stored electronically or in other secure business records, including systems operated by third-party service providers.

While we take reasonable precautions, no method of internet transmission or electronic storage can be guaranteed to be completely secure.

Website and Cookies

Our website is hosted using Wix and may use cookies and similar technologies to support website functionality, security and performance.

Depending on the website features enabled, these technologies may collect information about how visitors interact with the website.

You can manage cookies through your browser settings, although disabling certain cookies may affect website functionality.

Access and Correction

You may contact us to request access to personal information we hold about you or to ask us to correct information that is inaccurate, incomplete or out of date.

We will consider requests in accordance with applicable legal requirements.

Retention of Information

We retain personal information for as long as reasonably necessary for the purposes for which it was collected, including meeting applicable legal, professional and recordkeeping obligations.

When information is no longer required, we take reasonable steps to securely delete or de-identify it where appropriate.

Privacy Enquiries and Complaints

If you have questions or concerns about how we handle your personal information, please contact us using the details below.

We will review privacy complaints and endeavour to respond within a reasonable timeframe.

Where applicable, you may also be entitled to contact the Office of the Australian Information Commissioner (OAIC) if your concern remains unresolved.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes to our services, website operations or applicable legal requirements.

The current version will be available on our website.